Our Achieving Stellar Service™ Experiences reflects the best of over 30 years experience in customer service training. You will discover how to harmonise company relations and maximise revenue opportunities by fine-tuning your customer service skills. We provide a systematic approach to improving your customer service skills vital to client satisfaction and loyalty, as well as business success.
Our consultants work with your senior executives, to help you design and implement strategic learning solutions.
This organisational programme helps translate strategy into plans, tools and standards, as well as build foundational service concepts from a senior manager's perspective.
Executives and Mid-Level Managers
2-day workshop (not available as modules)
Managers develop the individuals, processes and systemsCustomer Service Courses for Managers
This workshop examines empowerment, feedback and performance recognition skills, to help coaches develop the desired behaviours in individuals. Module 1: Reaching for Stellar Service® Module 2: Developing Others for Stellar Service® Module 3: Giving Constructive Feedback for Stellar Service® Module 4: Recognising Others for Stellar Service®
2-day workshop or available as individual 4 hour modules.
Individuals deliver results through productive behavioursCustomer Service Courses for Staff
This workshop focuses on customer loyalty and retention, even after service failures. Module 1: Reaching for Stellar Service® Module 2: Caring for Customers® Module 3: Healing Customer Relationships® Module 4: Dazzling Your Customers®
2-day workshop or available as individual 4 hour modules
Helps individual employees master three important challenges to deliver stellar customer service. Module 1: Guiding Customer Conversations® Module 2: Serving a World of Customers® Module 3: Teaming Up for Seamless Service®
2-day workshop or available as individual modules
Give your employees a proven needs satisfaction selling process and skills to help your business save money – includes problem solving, cross-selling and up-selling. Module 1: Guiding Customer Conversations® Length: 8 hours Module 2: Expanding Customer Relationships® Length: 4 hours (participants complete the prerequisite Guiding Customer Conversations®)
1.5 day sequential workshop perhaps best delivered with time between two modules